Payment Policy

Accepted Payment Methods

We accept the following payment methods:

  • Visa, MasterCard, American Express

  • PayPal

  • Apple Pay & Google Pay

  • Bank Transfer (for approved wholesale customers)

  • Klarna / Clearway (Buy Now, Pay Later) — if enabled

All payments must be made in GBP (£) unless otherwise stated.

2. Payment Processing

  • Your payment will be processed securely through our authorised payment gateway.

  • Once payment is confirmed, your order will be processed and dispatched.

  • We do not store or have access to your full credit/debit card details — all transactions are encrypted and handled by our payment providers.

3. Cash on Delivery (COD)

We currently do not offer Cash on Delivery for UK orders. All payments must be made online before dispatch.

4. Refunds & Returns

  • Refunds will be processed using the original payment method.

  • Please allow 5–10 business days for the refund to appear in your account after it has been approved.

  • Refunds may take longer depending on your card issuer or payment provider.

For more details, please see our Refund & Return Policy page.

5. Security & Fraud Prevention

  • We use SSL encryption and secure payment gateways to protect your information.

  • Any suspicious or fraudulent transaction may be cancelled without prior notice.

  • Customers may be contacted for identity verification if needed.

6. Pricing & Currency

  • All prices are shown in British Pounds (GBP) and include VAT unless otherwise stated.

  • If you are ordering from outside the UK, your bank or payment provider may charge additional currency conversion fees.

    7. Contact Us

    If you have any questions regarding your payment or an order, please contact us at:
    Email: rizdirect17@gmail.com
    Contact: +44 7858 952558

  • Physical address:
    RIZDIRECT, The Guineas, 55 The Rookery , Newmarket CB8 8HT, United Kingdom